3 September 2014

No exit fees for TV, internet, phone, & int’l calling

Exit fees are going the way of the dodo.  No fees to leave your TV, internet, phone, and international calling providers!

Last week, a new law was passed which will help both new and existing customers of a variety of services.  In addition to the reduced fines for breaking your cellular phone contract, you’ll soon be able to quit many other contracts without overwhelming penalties.

Affected industries

  • Cable / satellite
  • Internet suppliers
  • Landline phone
  • International phone

New customers

  • Takes effect: As soon as the law is officially published (likely within the next week or two), it will affect new customers.
  • Exit fees: There will be no exit fees whatsoever.
  • Equipment: Any equipment purchased through the provider can be paid out over the previously agreed period; full payment cannot be demanded immediately.

Existing customers

  • Takes effect: Three months after the law takes effect, existing customers will also benefit.
  • Exit fees: There will be a significant reduction.  Fees will be limited to the average of your monthly bills x 8% x the number of months left in your contract.  (This is the same formula used by all customers to break mobile phone contracts.)
  • Equipment: Any equipment purchased through the provider can be paid out over the previouslyagreed period; full payment cannot be demanded immediately.

 

This change potentially puts power in the hands of consumers.  So, use your new consumer rights to shop around and make sure you’re getting the best deal!

(Don’t forget that there is a cheaper way to get TV with an Idan+ DTT receiver, and remember what to keep in mind when picking an internet service provider.)

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Comments

  1. Is this true right now? We left Hot on August 1 and moved to Bezeq. Hot is claiming we owe 1500 shekels.

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